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Terms & Conditions Policy

Thank you for choosing Laser by D.A.M. for your personalised gift needs.

Before placing your order, please carefully read and understand our terms and conditions outlined below:

  1. Product Description: All products displayed on our website are laser cut and engraved, made with utmost care, and are subject to slight variations in color, size, and shape. Please be aware that wood products may have minor blemishes due to the natural texture of the wood. We will not accept returns or offer refunds for such variations.

  2. Order Placement: You can place your order through our website or email. All orders must include complete and accurate details, including the design, size, color, and any special requests.

  3. Payment: Payment for all orders must be made in full at the time of the order. We accept payments through credit cards, debit cards, or PayPal. We do not accept checks.

  4. Production Time: We will start processing your order once we receive the payment. The production time may vary depending on the complexity of the design and the quantity ordered. We will provide you with an estimated delivery date once the order is confirmed.

  5. Cancellation Policy: You may cancel your order within 24 hours of placing it by sending an email to us. After 24 hours, we will not accept any cancellation requests. We reserve the right to charge a cancellation fee, which will be 50% of the total order amount.

  6. Shipping: We ship our products worldwide AnPost standard shipping services. We are not responsible for any customs or import duties that may be charged by your country. The shipping charges will vary depending on the weight and size of the package.

  7. Returns and Refunds: We will accept returns only if there is a manufacturing defect in the product or if the product is damaged during shipping. You must notify us within 24 hours of receiving the product and send us a photograph of the damaged product. We will offer you a replacement or a refund, depending on your preference.

  8. Intellectual Property: All designs and artwork provided by you for the laser cutting and engraving are your responsibility. You must ensure that you have the legal right to use the designs, images, or artwork. We will not be responsible for any infringement of copyright or trademark.

  9. Liability: We will not be liable for any damages, including but not limited to, direct, indirect, incidental, punitive, or consequential damages, arising out of or in connection with the use or inability to use our products or services.

  10. Acceptance: By placing an order with Laser by D.A.M., you agree to the terms and conditions outlined above. We reserve the right to modify our terms and conditions at any time, without prior notice. It is your responsibility to regularly review our policies.


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